Log a call

When creating a call, please add the information below in the description field.

• IMEI No 1(Will be located on the box of the phone or dial *#06#)
• Sim No(Will be located on the yellow MTN Sim Card holder)
• Charging Cable (yes/no)
• Charging Adapter(yes/no)
• Confirm Staff Name
• Alternate Cellular Number
• Detailed explanation of faulty OR SAPS Case Number if Stolen

Please log calls under these services on CRM when booking in a Mobile device for repairs:

Service:      Hardware – Cellular phone

                 Software – Cellular

Your Supervisor/Line manager should assist with logging a call via helpdesk.

ICT will only close the call when the device is fixed and collected by the staff member.