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Frequently Asked Questions

The phone has a two year warranty.
Password reset can be requested via helpdesk. Please see FAQ No 1.

Dail *131#

Press the phone icon

Press1

press Send

Press 3 and

Press send

Your number will be displayed on the screen

All Staff should log a call with ICT helpdesk via the options below:

  • Option 1:

Web link: https://staffrequests.mandela.ac.za/

Under ICT Column,

Select Hardware and then Hardware – Cellular Phone or

Select software and then Software – Cellular

  • Option 2:

Call extension: 3000

  • Option 3:

Email: helpdesk@mandela.ac.za

  • Option 4:

Helpdesk: Room 6, 1st Floor, Building 7

When creating a call, please add the information below in the description field.

  • IMEI No 1(Will be located on the box of the phone or dial *#06#)
  • Sim No(Will be located on the yellow MTN Sim Card holder)
  • Charging Cable (yes/no)
  • Charging Adapter(yes/no)
  • Confirm Staff Name
  • Alternate Cellular Number
  • Detailed explanation of faulty OR SAPS Case Number if Stolen

Please log calls under these services on CRM when booking in a Mobile device for repairs:

Service:      Hardware – Cellular phone

                 Software – Cellular

Your Supervisor/Line manager should assist with logging a call via helpdesk.

ICT will only close the call when the device is fixed and collected by the staff member.

Step 1. Please open a case at the nearest Police Station and write down SAPS Case Number.

Step 2. Please report to Protection Services at NMU. Protection Services will assist in completing the necessary forms.

Step3. Please Log a call with ICT Helpdesk. You will need the SAPS Case No and Stolen Phone IMEI No.